1.7 Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving your product.
• Products must be unused, in original packaging, and in resalable condition to be eligible for a return
• We do not accept returns on used or installed filter products for hygiene reasons
• Faulty or damaged products will be replaced or refunded in full
• Return shipping costs are the responsibility of the customer unless the product is faulty
• Refunds will be processed within 7–10 business days of receiving the returned item
To initiate a return, please email support@thebeautyfilter.store with your order number and reason for return.
1.8 Installation Damage Policy
The Beauty Filter products are designed for straightforward home installation and come with clear written instructions. However, as shower filters connect directly to existing plumbing fixtures, improper installation can result in damage to the product. Please read the following carefully:
• The Beauty Filter is not liable for any damage caused during or as a result of customer installation, including but not limited to: cross-threading, over-tightening, use of incorrect tools, forced fitting onto incompatible fixtures, or damage caused by pre-existing plumbing issues
• Damage sustained during installation is not covered under our standard returns or refund policy and is considered customer-induced, falling outside of manufacturing defect coverage
• In the event a product is damaged during installation, we may, at our sole discretion, offer a one-time courtesy exchange at a discounted rate as a gesture of goodwill — this is not a guarantee and will be assessed on a case-by-case basis
• To be considered for any exchange, customers must provide clear photographic evidence of the damaged product and the shower fixture it was installed on, submitted within 48 hours of the installation attempt
• We strongly recommend reviewing our full installation guide before fitting the product. If you are unsure about compatibility with your existing shower fixture, please contact us at support@thebeautyfilter.store prior to installation
By proceeding with installation, you acknowledge and accept full responsibility for ensuring the product is fitted correctly and in accordance with the provided instructions. The Beauty Filter reserves the right to decline any return, refund, or exchange request where damage is reasonably determined to have resulted from improper installation
